FAQ

How do I find my Serial Number?
To locate your serial number through the Control Panel on WorkCentre's, Machine Status > Machine Information; for Altalink/Versalink Models, make su...
Mon, 17 Dec, 2018 at 12:56 PM
How do I obtain my Meter Reads?
Press the [Machine Status] button on the Control Panel.  Select the [Billing Information] tab on the Touch Screen, to view the basic impression counts. Bl...
Mon, 17 Dec, 2018 at 12:58 PM
Why do I have to provide a meter read?
If your machine is not reporting, providing a meter read helps us keep your account accurate and current.
Mon, 17 Dec, 2018 at 12:59 PM
Why did my waste toner container not ship automatically?
This is because it is harder to monitor due to it not depleting like a toner does. It simply catches the excess toner so that your machine stays clean and s...
Mon, 17 Dec, 2018 at 1:01 PM
When does my toner automatically ship?
When your machine is reporting correctly, supplies are shipped 10-20 days before they are needed. Your machine will prompt you to order but do not replace u...
Mon, 17 Dec, 2018 at 1:02 PM
How do I order consumables?
From the Home screen on the Help Desk portal, select "New Support Ticket" and enter your device information, your contact information, and your su...
Mon, 17 Dec, 2018 at 1:03 PM
How can I recycle used consumables?
For Xerox supplies, you may go to https://www.xerox.com/about-xerox/recycling/enus.html and they will send you a return label and a box to ship them in.
Mon, 17 Dec, 2018 at 1:04 PM
Where can I find a copy of my contract?
By submitting a ticket through the Help Desk portal or contacting your Account Manager directly. 
Mon, 17 Dec, 2018 at 1:05 PM
How do I submit my Meter Reads?
Go to Bencharkyouroffice.com and in the Customer Center dropdown menu click Submit Meter Reading. Complete the form to submit your meters. You can also sub...
Mon, 17 Dec, 2018 at 2:30 PM
What is Benchmark's Unduplicated Promise (UP) program?
Our Unduplicated Promise (UP) to you is your satisfaction, guaranteed! Through Benchmark’s “UP” program, if you are not completely satisfied with your Bench...
Wed, 3 Apr, 2019 at 12:07 PM