FAQ

Ticket Status Meanings
Mon, 1 Oct, 2018 at 7:19 AM
What is the Smart Center?
Benchmark’s “Smart Center” is your one-stop-shop for customer support. Whether you need to order supplies, request service, ask a question about your invoic...
Fri, 28 Sep, 2018 at 4:12 PM
How do I order supplies?
To order online, from the home screen on the help desk portal (support.benchmarkyouroffice.com), select “New Support Ticket” and enter your device informati...
Fri, 28 Sep, 2018 at 4:19 PM
How do I request service?
To request service online, from the home screen on the help desk portal (support.benchmarkyouroffice.com), select “New Support Ticket” and enter your device...
Fri, 28 Sep, 2018 at 4:21 PM
Where can I find customer support?
Any support request can be submitted by visiting www.support.benchmarkyouroffice.com or by emailing help@benchmarkyouroffice.com. If you would like to utili...
Fri, 28 Sep, 2018 at 4:22 PM
How do I obtain a manual/user guide for my machine?
Submit a ticket and request a copy, or go to Xerox.com/support and enter your device model in the search bar. Select your model when it auto-populates and s...
Fri, 28 Sep, 2018 at 4:30 PM