FAQ

Ticket Status Meanings
Wed, 31 Jul, 2019 at 12:16 PM
How to change device settings for HP printer
Open Start > Settings > Printers & Faxes. Right click printer, select Properties. Go to Advanced tab. Click Printing Defaults button. Change th...
Thu, 20 Dec, 2018 at 1:30 PM
What is the Smart Center?
Benchmark’s “Smart Center” is your one-stop-shop for customer support. Whether you need to order supplies, request service, ask a question about your invoic...
Fri, 28 Sep, 2018 at 4:12 PM
How do I order supplies?
To order online, from the home screen on the help desk portal (support.benchmarkyouroffice.com), select “New Support Ticket” and enter your device informati...
Fri, 28 Sep, 2018 at 4:19 PM
How do I request service?
To request service online, from the home screen on the help desk portal (support.benchmarkyouroffice.com), select “New Support Ticket” and enter your device...
Fri, 28 Sep, 2018 at 4:21 PM
Where can I find customer support?
Any support request can be submitted by visiting www.support.benchmarkyouroffice.com or by emailing help@benchmarkyouroffice.com. If you would like to utili...
Fri, 28 Sep, 2018 at 4:22 PM
How do I obtain a manual/user guide for my machine?
Submit a ticket and request a copy, or go to Xerox.com/support and enter your device model in the search bar. Select your model when it auto-populates and s...
Fri, 28 Sep, 2018 at 4:30 PM
How can I learn more about my Xerox products?
Submit a ticket containing your question or request for your Account Manager to contact you. You may also go to Xerox.com/support and enter your device mode...
Fri, 22 Feb, 2019 at 10:16 AM
How do I check the status of a ticket?
You can check the status by viewing it in the Help Desk portal, or by checking your email. Anytime an update is made on your ticket, you will receive an ema...
Mon, 17 Dec, 2018 at 12:50 PM
Where can I download the latest drivers?
Xerox.com/support or submit a ticket for an Analyst to contact you.
Mon, 17 Dec, 2018 at 12:51 PM